Lori Desjardine and Laurent Pinci founded
Pillars of Wellness in 2018. Having worked within a variety of healthcare settings and observing the strengths and weaknesses within our various medical and rehabilitation disciplines, they were inspired to create a clinic model that addresses noticeable gaps and limitations in healthcare services.
Although the healthcare system utilizes the services of numerous highly-skilled professionals; access to care, efficiency of care, cost, and overall quality of care remain areas that can be improved. It has become apparent that collaboration and communication amongst various disciplines has become inefficient or disjointed and the unfortunate result of this has been an increase in assessment and treatment redundancy. Unfortunately these redundancies can lead to delays in recovery or poorer outcomes.
Our vision at Pillars of Wellness is to provide services which fully embody collaboration and partnership amongst professionals, and to serve as a primary center for the maintenance and promotion of health.
At Pillars of Wellness, we are determined to change this old practice and revolutionize the way we diagnose, treat, rehabilitate, and promote health for our clients.
Our Mission & Vision
Our Mission Statement
As our population continues to age, the awareness of maintaining good health and wellness is becoming increasingly more important amongst Canadian consumers. Our mission at Pillars of Wellness is to provide exceptional integrated healthcare focusing on clinical excellence, partnership and compassionate care while being recognized as innovative leaders in collaborative community-based care to improve quality of life.
Our Vision at Pillars of Wellness is to provide our customers with the highest quality integrated healthcare with exceptional service provision.
We pride ourselves in providing unique collaborative care to make a positive difference in our customers’ lives.
Energy and passion come from the enthusiasm, participation, and effort of our team members to achieve excellence.
We work together, to meet the needs of our customers and to help the company grow.
“Customers will never love a company until the employees love it first” – Simon Sinek
Frequently Asked Questions
Do I need a referral from my doctor to do physiotherapy?
No, you don’t need a referral from your doctor to book a physiotherapy appointment. However, in some rare occassions some health insurance do require a referral in order to be reiumbursed.
Are you a OHIP clinic?
No, we are not a OHIP clinic. However, Pillars of Wellness offer a 20% senior pricing for the 65 years old and more.
Do you do direct billing?
We are offering a free service which is helping you in submitting your claim to your extended health insurance. Most EHI reiumburse within 24 hours to 48 hours. Therefore, we ask our clients to pay for their service at the end of session.
When should I go see a physiotherapist?
We recommend you to seek physiotherapy if you have an injury, or chronic pain that affects how you function everyday. A doctor may refer you to physiotherapy after surgery such as a hip replacement, or an event such as a heart attack or stroke.
Are the sessions conducted in private rooms?
Yes, you will have a dedicated physiotherapist and each session will be conducted in a private room. Today, many clinics uses common rooms for treatments and uses physiotherapist assistant for a large portion of the treatment. At Pillars of Wellness, we focus on quality of care over quantity.
How long are the sessions?
The initial visit or assessment take between 45 minutes to an hour depending on the complexity. Then, we offer 30 minutes or 45 minutes session based on the need of each individual.
What can I expect during a physiotherapy session?
Your session will be unique, because it is all about you and your particular needs. In general, here’s what happens:
- The physiotherapist learns about your medical history
- The physiotherapist assesses and diagnoses your condition
- You receive a treatment plan that sets goals for you
- You are prescribed a course of exercises and any assistive devices needed
Do you offer pelvic health and pediatric physiotherapy?
Yes, we do. Our team offer a wide spectrum of services such as manual therapy, sports therapy, neuro physiotherapy, pelvic health, and pediatric. Within those specialities, we treat concussions, vestibular disorders, MS, post-stroke, post-surgery, TMJ and much more.
" An excellent team with an integrated approach to tackle the ongoing issues of long haul covid. I'm well taken care of and am improving with great strides...immensely. Thanks to this wonderful team of caring professionals."
"I am very impressed with the variety of rehabilitation services offered by Pillars of Wellness. Lori and her team are all very knowledgeable and professional and so committed to the best health and success for their Clients. I highly recommend Pillars of Wellness."
"This is a fantastic place to be for all needs of rehabilitation! beautiful space, people and environment. when you walk in, you feel welcome and at ease like everything is lifted off your shoulders. I highly recommend all services!"